• EETNyx

      Moolevel 47

    DNS cache,… did you check if MXToolbox have the correct answer? Or just wait at least TTL and test again.

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    • nouipoz

        Moolevel 1

      Thank you for your response.
      Yes, I waited for over 48 hours for the DNS propagation.

      • EETNyx

          Moolevel 47

        Ok than, this looks like your server is signing using different private key in pair to your public key inside DNS, usually this is user error on DNS side, double check your DNS settings, if this is right, than we do not have sufficient level information to help you. For example send mail to mail-tester.com and send here result link so we can see more than some screen

        • esackbauer

          • Community Hero
          Moolevel 347
        • Edited

        nouipoz everything seems to be good at DNS,

        DNS seems fine but if you expand the results there is this:

        Seems your IP address has a bad reputation.

          • nouipoz

              Moolevel 1

            esackbauer
            Thank you for taking the time to check, but where do you see that my IP has a bad reputation?

            When I scroll down to the bottom of the test, it says: “Your server is not blocklisted. It compares your server’s IP address with 24 of the most common IPv4 blacklists.” And on mxtoolbox.com, I also don’t see my IP being blacklisted.

              • esackbauer

                • Community Hero
                Moolevel 347

              nouipoz
              That is referring to DNS blocklists, whereas the senderscore is something different.

              nouipoz where do you see that my IP has a bad reputation?

              It is in the second section “SpamAssassin likes your mail”

                • nouipoz

                    Moolevel 1
                  • Edited

                  esackbauer

                  Ah, indeed, I just saw it, I hadn’t noticed it…
                  Do you know how I can resolve the reputation issue with my IP?

                  Yet, when I check on the SenderScore website :

                  You’re in the clear!

                  The IP address is not currently listed on the Return Path Blocklist.

                  Note: This free tool only checks for active listings on the Return Path Blocklist (RPBL). If your IP address was previously listed on the RPBL but has since been removed, you will not see information related to that listing.

                  • esackbauer

                    • Community Hero
                    Moolevel 347
                  • Edited

                  Search the forum, there are others using gmails postmaster tools and whitelist your domain, that could help.
                  Otherwise you have to look the full SMTP headers of the mail as it was received in gmail, not just a screen capture of 3 lines.

                    • esackbauer

                      • Community Hero
                      Moolevel 347
                    • Edited

                    Strange. So far it looks good. Still could be that there is a google internal list, or the content of the mail is triggering.
                    Try to send some more mails with “reasonable” content. Mark them in gmail as “not junk”. And answer the mails with gmail. Eventually gmail will learn that its not spam.

                    I had this issue before, and it resolved itself. I can’t tell you how long it took, but my email was doing the same thing and had a score of 5.5 or some where around there with mail-tester.com. Now it’s 9.1

                      • nouipoz

                          Moolevel 1

                        Dvalin21

                        I’m trying to find a way to contact Google support, but I can’t find anything…

                          nouipoz I didn’t contact them, however when testing the email I sent it to my Gmail which is why I knew it was going to spam. The only thing I did was mark it as not spam.

                            • nouipoz

                                Moolevel 1

                              Dvalin21 Yes, I have already marked it as not spam, but it only works for the specific account and not for the other users.

                                nouipoz I couldn’t tell ya more. If you find a further solution please let us know. When this happened to em, it was after I added a second domain

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