Email marked as spam.

nouipoz

However, everything seems to be good at DNS, here is the link: https://www.mail-tester.com/test-cvzsg1l5f

Thank you for your help

esackbauer

nouipoz everything seems to be good at DNS,

DNS seems fine but if you expand the results there is this:

Seems your IP address has a bad reputation.

ETNyx

Also I do not see any error, sorry,… Maybe someone smarter than me @DocFraggle @esackbauer ?

nouipoz

esackbauer
Thank you for taking the time to check, but where do you see that my IP has a bad reputation?

When I scroll down to the bottom of the test, it says: “Your server is not blocklisted. It compares your server’s IP address with 24 of the most common IPv4 blacklists.” And on mxtoolbox.com, I also don’t see my IP being blacklisted.

esackbauer

nouipoz
That is referring to DNS blocklists, whereas the senderscore is something different.

nouipoz where do you see that my IP has a bad reputation?

It is in the second section “SpamAssassin likes your mail”

nouipoz

esackbauer

Ah, indeed, I just saw it, I hadn’t noticed it…
Do you know how I can resolve the reputation issue with my IP?

Yet, when I check on the SenderScore website :

You’re in the clear!

The IP address is not currently listed on the Return Path Blocklist.

Note: This free tool only checks for active listings on the Return Path Blocklist (RPBL). If your IP address was previously listed on the RPBL but has since been removed, you will not see information related to that listing.

esackbauer

Search the forum, there are others using gmails postmaster tools and whitelist your domain, that could help.
Otherwise you have to look the full SMTP headers of the mail as it was received in gmail, not just a screen capture of 3 lines.

nouipoz

esackbauer

Unfortunately, I am already registered with postmaster tool, and it doesn’t make any difference…
Here is the full source: https://pastebin.com/vB9bYSev

esackbauer

Strange. So far it looks good. Still could be that there is a google internal list, or the content of the mail is triggering.
Try to send some more mails with “reasonable” content. Mark them in gmail as “not junk”. And answer the mails with gmail. Eventually gmail will learn that its not spam.

Dvalin21

I had this issue before, and it resolved itself. I can’t tell you how long it took, but my email was doing the same thing and had a score of 5.5 or some where around there with mail-tester.com. Now it’s 9.1

nouipoz

Dvalin21

I’m trying to find a way to contact Google support, but I can’t find anything…

Dvalin21

nouipoz I didn’t contact them, however when testing the email I sent it to my Gmail which is why I knew it was going to spam. The only thing I did was mark it as not spam.

nouipoz

Dvalin21 Yes, I have already marked it as not spam, but it only works for the specific account and not for the other users.

Dvalin21

nouipoz I couldn’t tell ya more. If you find a further solution please let us know. When this happened to em, it was after I added a second domain