Problem, I need logs

thiagocsync

I have a control panel for game servers called Pterodactyl. I use it in conjunction with mailcow to send emails to users.

My problem is: When performing the SMTP test on the panel, it returns success, and sends the email.

However, when I click on “forgot password” to send an authentication code, the Pterodactyl panel returns that the email was sent, but the email does not reach my gmail.

I need to know how I can check if the Pterodactyl panel is actually sending the email to mailcow, to understand if the problem is with Pterodactyl or mailcow.

How do I monitor this?

DocFraggle

https://docs.mailcow.email/troubleshooting/debug-logs/

Check the logs of your postfix container

thiagocsync

DocFraggle
The problem is here.

How can I disable this, to allow all IPs?

DocFraggle

So this IP is your Pterodactyl host? Add the IP to

System -> Configuration -> Options -> Forwarding Hosts

esackbauer

What IP address? the 31.220.103.196? Is that all you got in the postfix logs for this IP?
Seems your connection rate is a bit low. Did you change the default settings?

DocFraggle

esackbauer he 31.220.103.196

I guess it’s the 154.203… IP, it’s blacklisted

thiagocsync

DocFraggle

Yes, firstly, I’m using the pterodactyl panel.
I’m finding it strange, because in the panel itself, in the tab where I can add an email server, I can perform an email sending test. My server’s IP is the one in the screenshot above, when I do the test, and the email is delivered successfully.

In the image below, there is a tab on the panel, “I forgot my password”, where the user can request a code via email.

So when it sends the request to mailcow it is not requesting with the IP of the machine, nor of the client, and I do not recognize the IP address that is calling “154.203.197.192”.

[unknown] Maybe it’s because I’m in Brazil, and the server is in New York.