Hi, one of users enter today SOGO and have mails list as plain green boxes w/o any information. I found in SOGO logs followinf Entry: "NGImap4ParserException: unsupported fetch key: nil". It seems its a bug which had been solved long time ago. Is there a fix for this?? I have newest SOGO 1.84 [upl-image-preview url=https://community.mailcow.email/assets/files/2020-09-24/1600942434-100180-2020-09-24-12-11-23-2-odebrane-sogo-groupware.png]

Fixed in https://github.com/mailcow/mailcow-dockerized/commit/da6f510027b9b3888b0d6b9dac59f970955986ef then :)

Hi, Please post dovecot-mailcow logs.

@"diekuh"#p1540 Dear Diekuh, In dovecot logs nothing special: 24.09.2020, 13:27:23 info imap(zozwigor@wigor.org): Logged out in=40 out=1133 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0 24.09.2020, 13:27:23 info imap-login: Login: user=, method=PLAIN, rip=172.22.1.248, lip=172.22.1.250, mpid=29638 24.09.2020, 13:27:23 info imap(zozwigor@wigor.org): Connection closed: Connection reset by peer (UID fetch running for 0.010 + waiting input for 0.001 secs, 584 B in + 85100+2419 B out, state=wait-input) in=699 out=86819 deleted=0 expunged=0 trashed=0 hdr_count=83 hdr_bytes=311 body_count=0 body_bytes=0 24.09.2020, 13:27:23 info imap-login: Login: user=, method=PLAIN, rip=172.22.1.248, lip=172.22.1.250, mpid=29635 24.09.2020, 13:27:23 info imap(zozwigor@wigor.org): Logged out in=99 out=1352 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0 24.09.2020, 13:27:23 info imap-login: Login: user=, method=PLAIN, rip=172.22.1.248, lip=172.22.1.250, mpid=29632 24.09.2020, 13:27:23 info imap(zozwigor@wigor.org): Connection closed: read(size=7448) failed: Connection reset by peer (UID fetch finished 0.013 secs ago) in=744 out=137781 deleted=0 expunged=0 trashed=0 hdr_count=100 hdr_bytes=370 body_count=0 body_bytes=0 24.09.2020, 13:27:22 info imap(zozwigor@wigor.org): Logged out in=355 out=10331 deleted=0 expunged=0 trashed=0 hdr_count=6 hdr_bytes=37 body_count=0 body_bytes=0 24.09.2020, 13:27:22 info imap-login: Login: user=, method=PLAIN, rip=172.22.1.248, lip=172.22.1.250, mpid=29629

Sogo Logs with error: 24.09.2020, 13:27:38 notice [1216]: ERROR(-[NGImap4Client _processCommandParserException:]): catched IMAP4 parser exception NGImap4ParserException: unsupported fetch key: nil 24.09.2020, 13:27:38 notice [1247]: ERROR(-[NGImap4Client _processCommandParserException:]): catched IMAP4 parser exception NGImap4ParserException: unsupported fetch key: nil 24.09.2020, 13:27:23 notice [1216]: ERROR(-[NGImap4Client _processCommandParserException:]): catched IMAP4 parser exception NGImap4ParserException: unsupported fetch key: nil 24.09.2020, 13:27:23 notice [1216]: ERROR(-[NGImap4Client _processCommandParserException:]): catched IMAP4 parser exception NGImap4ParserException: unsupported fetch key: nil 24.09.2020, 13:24:06 notice [1247]: ERROR(-[NGImap4Client _processCommandParserException:]): catched IMAP4 parser exception NGImap4ParserException: unsupported fetch key: nil 24.09.2020, 13:24:04 notice [1247]: ERROR(-[NGImap4Client _processCommandParserException:]): catched IMAP4 parser exception NGImap4ParserException: unsupported fetch key: nil

I have exactly the same problem, interestingly only on one mailbox (at least for now)..

Few Users start to complains about this issue so its not unique and so rare. **I found email which cause this**. If You put this email is in specific folder - SOGO stop parse correctly email list in that folder and shows clear list of emails. There are more in other email accounts - I'll try to destille them aswell. I am attaching .eml as zip[upl-file uuid=a3fc4c93-5ad9-4ff9-b2cb-6ca430156a37 size=207kB]nowy-program-afiliacyjny-zaproszenie-na-zoom-9062020-godz-21-00.zip[/upl-file]

Found another email which cause error in SOGO. In this email I had to remove attachments from it but still placing it on folder block SOGO . [upl-file uuid=16e55030-01fe-40ad-bd28-3c10d6379fe4 size=7kB]pismo-wydzialu-zdrowia-muw-strategia-walki-z-pandemia-covid-19-no-attachments.zip[/upl-file]

@"petar_kozic"#368 @"PiotrE"#278 Seems to be fixed in https://github.com/inverse-inc/sope/commit/c5c23fd757b5b2c9c61cf7229924a8ffbd120fc1 Can you try to update mailcow and see if it got fixed?

Empty message list. NGImap4ParserException: unsupported fetch key: nil

PiotrE

Found another email which cause error in SOGO. In this email I had to remove attachments from it but still placing it on folder block SOGO .

pismo-wydzialu-zdrowia-muw-strategia-walki-z-pandemia-covid-19-no-attachments.zip

7kB

MAGIC

Hm interesting
I found this tho: https://sogo.nu/bugs/view.php?id=5174
I hope they will do something asap

diekuh

Ah, I also reported it internally a few days back.

petar_kozic

Yes, same problem here. I hope they will sort that soon.
I post error screenshot also on Mantis bug report.

MAGIC

@petar_kozic @PiotrE
Seems to be fixed in inverse-inc/sopec5c23fd

Can you try to update mailcow and see if it got fixed?

PiotrE

MAGIC Didnt fixed. Problem persist. Does Mailcow SOGO has been updated with latest patches?

diekuh

Did anyone expect this to be in the packages within 3 hours after it was pushed to git?

Wait for the renewed packages.

MAGIC

diekuh I did \o/

petar_kozic

@MAGIC
I updated mailcow, same problem. Not solved.

diekuh

Packages were updated yesterday evening.

PiotrE

diekuh
Thank You!!

petar_kozic

Thank you very much @diekuh
I tested, seems to work well.

MAGIC

Fixed in mailcow/mailcow-dockerizedda6f510 then 🙂