thanks for reply, i checked the postfix and rspamd logs as for catcha all address we dont have any its dirrectly and also the user does not manage the spam filter
here is the logs
R_SPF_FAIL (8) [-all]
RECEIVED_SPAMHAUS_SBL (3) [117.xxxxx:received]
SUBJ_ALL_CAPS (3) [47]
RCVD_UNAUTH_PBL (2)
HFILTER_HOSTNAME_UNKNOWN (2)
RDNS_NONE (2)
DMARC_POLICY_QUARANTINE (1) [xxxxxx : No valid SPF, No valid DKIM, quarantine]
RECEIVED_SPAMHAUS_CSS (1) [117.xxxx:received]
FROM_DN_EQ_ADDR (1)
MV_CASE (0.5)
MIME_BASE64_TEXT (0.1)
BAYES_HAM (-5.5) [100.00%]
IP_REPUTATION_HAM (-0.94138) [ip: 192.168.3.169(-0.94)]
RCVD_IN_DNSWL_LOW (-0.1) [52.175.55.52:received]
MIME_GOOD (-0.1) [multipart/mixed, multipart/related, multipart/alternative, text/plain]
MX_GOOD (-0.01) []
ARC_NA (0)
SUSPICIOUS_AUTH_ORIGIN (0)
NEURAL_HAM (0) [-1.000]
RCPT_MAILCOW_DOMAIN (0) [mydomain.com]
RCPT_COUNT_THREE (0) [4]
BCC (0)
HAS_ATTACHMENT (0)
HAS_XOIP (0)
RCVD_COUNT_THREE (0) [3]
TO_MATCH_ENVRCPT_SOME (0)
MIME_TRACE (0) [0:+, 1:+, 2:+, 3:+, 4:~, 5:~, 6:~, 7:~, 8:~, 9:~, 10:~, 11:~, 12:~, 13:~, 14:~, 15:~, 16:~, 17:~, 18:~, 19:~, 20:~, 21:~, 22:~, 23:~, 24:~, 25:~, 26:~, 27:~, 28:~]
TO_DN_ALL (0)
RBL_SENDERSCORE_REPUT_BLOCKED (0) [192.168.3.169:from]
RECEIVED_SPAMHAUS_PBL (0) [117.xxxx:received]
RECEIVED_SPAMHAUS_XBL (0) [117.xxxxx:received]
RCVD_TLS_LAST (0)
R_DKIM_NA (0)
HAS_X_PRIO_THREE (0) [3]
MID_RHS_MATCH_FROM (0)
FROM_EQ_ENVFROM (0)
MAILCOW_WHITE_EXCLUDE (0)