No Mails from Adidas

epistula

I have a strange problem with emails from Adidas. I have created an account there, but I don’t receive any emails from Adidas. Every time I try to log in, I am supposedly sent an email to activate my account. But nothing arrives and I can’t see anything in the logs. Does Adidias have a problem with own mail servers? On the login page it is recommended to log in via Apple, Facebook and Google.

Adidas support couldn’t help me. My mail server is not on any lists either. Does anyone have any ideas?

DocFraggle

Did you have a look at the rspamd logs? You should see something there.

I once had a problem with creating an account and not receiving the registration email due to greylisting. Unfortunately every new registration email was sent from a new IP address (some cloud service with multiple egress nodes I guess…) and therefore it never came through. IIRC I added the sender domain to the rspamd whitelist

epistula

Yes I do, and there is nothing in. I’ve never had this problem before. Thx for your hint, but I’ve tried this before. I have no glue what to do next. It can only be a problem by Adidas.

fiedin

epistula
have you tried changing to another external email like gmail and see if it arrives?

epistula

I’d love to, but I can’t get into my Adidas account to change the address.

DocFraggle

A friend of mine had a similar problem yesterday. He didn’t receive mails from asfinag.at
Turned out his mail server’s IP was listed on a blacklist and therefore the server of asfinag.at didn’t even send out the email.

Run a blacklist test:

https://mxtoolbox.com/supertool3?action=blacklist%3AIP.of.your.mail.server&run=toolpage#

Or try to send an email to an Adidas info address and check a potential NDR

esackbauer

DocFraggle He didn’t receive mails from asfinag.at
Turned out his mail server’s IP was listed on a blacklist

That is really strange, why would you use blacklist for sending mails? RBLs are for checking when receiving mails.
If for some reason gmail.com is on that list, Asfinag will not send mails to Gmail anymore?

epistula

I’m not blacklistet, thx for your help. I’ll give up with this and choose next time a new account with an gmail address.

DocFraggle

Yes, unfortunately… the IP of my friend’s server was found on a Tor exit node blacklist which is used by Microsoft’s services

host
eur.olc.protection.outlook.com[52.101.73.18] said: 550 5.7.1 Unfortunately,
messages from [xxx.xxx.xxx.xxx] weren’t sent. Please contact your Internet
service provider since part of their network is on our block list (S3150).
You can also refer your provider to
http://mail.live.com/mail/troubleshooting.aspx#errors

The above was sent in a NDR when he sent an email to asfinag, and we came to the conclusion that due to the block every emails to his server weren’t even sent out…

pscriptos

I know this post is already a few days old, but I wanted to add my two cents:

I still have the same problem of not being able to receive mails from Adidas. Or to put it another way: I have never received any mails from Adidas.

I have placed exactly two orders with Adidas.
Once in 2020 with my now somewhat older domain.
And in 2024, I placed another order, this time with an email address from my new domain.

In both cases, the email address was mail@domain.com

I know that this probably won’t help much, but I already reported this to Adidas customer service at the time.

A few days later I received an email from support.

Regards.