Hello.
SOGo has stopped working after an update. When I try to access the webmail, a message appears for some seconds on the top right corner saying “An error occurred while communicating with the mail server”. Also, the mailbox is empty, with a message “No mailbox selected on it”. The calendar is working. Not sure about contacts, as I don’t use that functionality.
These are the dovecot and sogo logs (I have masked personal and domain info):
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 sogod [70]: [ERROR] <0x55b7bc305a10[SOGoMailAccount]:0> Could not connect IMAP4
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 sogod [70]: 172.22.1.1 "GET /SOGo/so/<user>@<domain>/Mail/0/view HTTP/1.0" 200 17/0 0.031 - - 248K - 13
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 sogod [70]: [ERROR] <0x0x55b7bcb130b0[NGImap4ConnectionManager]> IMAP4 login failed:
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 host=172.22.1.250, user=<user>@<domain>, pwd=yes
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 url=imap://user%40domain@172.22.1.250/
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 base=(null)
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 base-class=(null))
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 = <0x0x55b7bcb8bea0[NGImap4Client]: login=<user>@<domain>(pwd) socket=<NGActiveSocket[0x0x55b7bc714710]: mode=rw address=<0x0x55b7bc459cb0[NGInternetSocketAddress]: host=3aa3b4e85213 port=51120> connectedTo=<0x0x55b7bc68ab30[NGInternetSocketAddress]: host=172.22.1.250 port=143>>>
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 sogod [70]: <0x55b7bc347750[SOGoMailAccount]:0> renewing imap4 password
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 sogod [70]: [ERROR] <0x0x55b7bcb130b0[NGImap4ConnectionManager]> IMAP4 login failed:
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 host=172.22.1.250, user=<user>@<domain>, pwd=yes
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 url=imap://user%40domain@172.22.1.250/
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 base=(null)
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 base-class=(null))
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 = <0x0x55b7bc79e170[NGImap4Client]: login=<user>@<domain>(pwd) socket=<NGActiveSocket[0x0x55b7bcb0ac00]: mode=rw address=<0x0x55b7bcd02ad0[NGInternetSocketAddress]: host=3aa3b4e85213 port=51122> connectedTo=<0x0x55b7bcab6c50[NGInternetSocketAddress]: host=172.22.1.250 port=143>>>
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 sogod [70]: [ERROR] <0x55b7bc347750[SOGoMailAccount]:0> Could not connect IMAP4
sogo-mailcow_1 | Aug 6 19:40:26 3aa3b4e85213 sogod [70]: 172.22.1.1 "POST /SOGo/so/<user>@<domain>/Mail/unseenCount HTTP/1.0" 200 21/31 0.017 - - 0 - 13
dovecot-mailcow_1 | Aug 6 19:40:26 www dovecot: imap-login: Disconnected (auth failed, 1 attempts in 0 secs): user=<user>@<domain>, rip=172.22.1.1, lip=172.22.1.250
dovecot-mailcow_1 | Aug 6 19:40:26 www dovecot: imap-login: Disconnected (auth failed, 1 attempts in 0 secs): user=<user>@<domain>, rip=172.22.1.1, lip=172.22.1.250
dovecot-mailcow_1 | Aug 6 19:40:26 www dovecot: imap-login: Disconnected (auth failed, 1 attempts in 0 secs): user=<user>@<domain>, rip=172.22.1.1, lip=172.22.1.250
dovecot-mailcow_1 | Aug 6 19:40:26 www dovecot: imap-login: Disconnected (auth failed, 1 attempts in 0 secs): user=<user>@<domain>, rip=172.22.1.1, lip=172.22.1.250
dovecot-mailcow_1 | Aug 6 19:40:26 www dovecot: imap-login: Disconnected (auth failed, 1 attempts in 0 secs): user=<user>@<domain>, rip=172.22.1.1, lip=172.22.1.250
dovecot-mailcow_1 | Aug 6 19:40:26 www dovecot: imap-login: Disconnected (auth failed, 1 attempts in 0 secs): user=<user>@<domain>, rip=172.22.1.1, lip=172.22.1.250
Attached is the output from ip6tables -L -vn -t nat.
Those auth failed and Could not connect IMAP4 messages show that there’s some problem with SOGo, but I don’t know what to check or to look into.
Access from an email client is working OK.
If you need some additional info, please say so.
Any suggestions?
Thanks for your attention.