I solved using a sieve filter. You can find and create one going to the section email/configuration/filters

I used the wildcard * to forward all support email created by chatwoot in this format: reply+<random-hex>@mydomain.com
I substituted the <random-hex> with the wildcard *
require ["body","fileinto","imap4flags"];
# rule:[ForwardSupportChatwoot]
if address :matches "to" "reply+*@mydomain.com" {
redirect "support@mydomain.com";
}
This should be your case
require ["body","fileinto","imap4flags"];
# rule:[ForwardSupportToxxx.io]
if address :matches "to" "*12345@xxx.io" {
redirect "12345@xxx.io";
}