SoGo Filter doesn´t working

miespest

First of all, congratulations to the developers, it´s a great pice of software. In general, mailcow is running like a charm!
However, there is one problem which I couldn´t solve. In Sogo I signed in into my mail account creating some filter rules, to move some incomming mails regarding senders mailaddress etc. into some subfolders. Non of them are working. No email in inbound folder will be moved by the filter.
The same rules are running well on a local desktop Thunderbird with IMAP account.
Mailcow is updated running on Debian 10.
I don´t have any idea where to start with the research to solve the problem.
In advance many thanx for each help!

diekuh

Hi,
Thanks!
the filter rules are server-wide. It is not possible they work in one mail client but not in the other. The client does not do anything. 🙂 Can you explain, what you meant?
Please also post the headers of a mail, that should have been filtered plus the filter, that should have been applied.

miespest

Many thanx for your quick help.
Please find here or attached a screenshot from the filter definition inside SoGo

Mail source:
Return-Path: <bounces+578149-0fc7-michael.piroth=rheingrafenhof.com@email.traderfox-mail.de> Delivered-To: emailaddress@domainname.com Received: from mail.sunlife-estates.com ([fd4d:6169:6c63:6f77::e]) by mail.sunlife-estates.com with LMTP id TOwBHxjfjl55LAAAAakemQ (envelope-from <bounces+578149-0fc7-michael.piroth=rheingrafenhof.com@email.traderfox-mail.de>) for <emailaddress@domainname.com>; Thu, 09 Apr 2020 10:38:48 +0200 Received: from o19821458.outbound-mail.sendgrid.net (o19821458.outbound-mail.sendgrid.net [198.21.4.58]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (No client certificate requested) by mail.sunlife-estates.com (Postcow) with ESMTPS id D752DA04ED for <emailaddress@domainname.com>; Thu, 9 Apr 2020 10:38:46 +0200 (CEST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=traderfox.de; h=content-transfer-encoding:content-type:from:mime-version:subject:to; s=smtpapi; bh=sOdEAb0asIC5L9SCVs3Tbux+gPGEdFvC+1b2BDQkat8=; b=WL Sw5HfoUBWiQw6QbW5IK5B7dMW4zhK6nOHmGQu7/SoPs3lRvWOgjVZoRhtwTdc5I4 Oj3R8AfvAEZlwvoSYKUbsFIOYI/X2on58/PKLRyiNFkEG73enMicDw20KBzsQdgr IAimkq7vg/5R+ns8vnT+0UzfNIkMl/g5VWWaY9MyU= Received: by filter1319p1las1.sendgrid.net with SMTP id filter1319p1las1-22363-5E8EDF14-F 2020-04-09 08:38:44.796455016 +0000 UTC m=+640517.184783026 Received: from NTc4MTQ5 (unknown) by ismtpd0006p1lon1.sendgrid.net (SG) with HTTP id SjPm8p2VRrOitq_u5XPP_w for <emailaddress@domainname.com>; Thu, 09 Apr 2020 08:38:44.607 +0000 (UTC) Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=UTF-8 Date: Thu, 09 Apr 2020 08:38:45 +0000 (UTC) From: "TraderFox Price Alert System" <noreply@traderfox.de> Mime-Version: 1.0 Subject: SMA SOLAR TECHNOL.AG unter 27,000 EUR To: emailaddress@domainname.com Message-ID: <SjPm8p2VRrOitq_u5XPP_w@ismtpd0006p1lon1.sendgrid.net>

diekuh

Try it like this:

image.png

miespest

Hi, I tried again using some new setup regurding your suggestion, as simple as possible but it also doesn´t work:

Any other idea?

sogo-filter-03.jpeg

diekuh

Your filter is just not correct. That’s not a valid mail from you filter there.

miespest

I´m sorry about, I can´t understand what you explain to me.

Email source code give me for the senders´s address:

From: “TraderFox News Alert System” <noreplay@traderfox.de>

I tried each combination with:
=> noreplay@traderfox.de

sogo-filter-03.jpeg

=> TraderFox News Alert System

sogo-filter-04.jpeg

Do you know in which log may I have a look to see what happens after receiving mails and to check if sieve filters are running or not?

jimmy_jummy

Wahrscheinlich nur ein Schreibfehler.
Versuche doch mal noreply@traderfox.de anstatt noreplay@traderfox.de.
Und nicht vergessen, das Häkchen zum Aktivieren des Filters zu setzen und am Ende das Diskettensymbol zu klicken, damit alles gespeichert wird. Danach sollte der Filter funktionieren.

miespest

Hallo “noreplay” ist correct, habe ich so per c&p aus dem Quelltext der Mail.

Ich hatte mehrere Filter definiert, die alle nicht funktioniert haben. Ich habe jetzt testweise mal alle deaktiviert bis auf den hier gepostetetn und ohne weitere Veränderungen am Filter hat er plötzlich gearbeitet. Ich werde mal beobachten, was passiert, wenn weitere Mails reinkommen, die der Filterregel entsprechen. Ich melde mich dann hier wieder mit Ergebissen.