[upl-image-preview uuid=17b5fc38-d50a-4c8b-97ad-4d0b828b0bb4 url=https://community.mailcow.email/assets/files/2026-03-26/1774530697-602658-image.png alt={TEXT?}] Issue Description: - An old mailbox was previously set to "Disallow login (incoming mails still accepted)" status - I have now reactivated the account (status changed to "Active") - When attempting to log in to SOGo webmail, I receive a blank page displaying only "Unauthorized" - The account shows as Active with SOGo direct forwarding enabled - Protocols allowed: IMAP, POP3, SMTP, Sieve, ActiveSync, CalDAV What am i missing here? or is this a bug after the last update? After checking, it looks like this issue is with all 3 mailboxes that were set to “Disallow login (incoming mails still accepted)” status. I was able to activate any of them and login to check before. After checking, it looks like this issue is with all 3 mailboxes that were set to “Disallow login (incoming mails still accepted)” status. I was able to activate any of them and login to check before.

@"astech"#p31578 Was that mailbox enabled in the past? If not, sounds like this [issue](https://github.com/mailcow/mailcow-dockerized/issues/7136).

"Unauthorized" when login Sogo

astech

Issue Description:

An old mailbox was previously set to “Disallow login (incoming mails still accepted)” status
I have now reactivated the account (status changed to “Active”)
When attempting to log in to SOGo webmail, I receive a blank page displaying only “Unauthorized”
The account shows as Active with SOGo direct forwarding enabled
Protocols allowed: IMAP, POP3, SMTP, Sieve, ActiveSync, CalDAV

What am i missing here? or is this a bug after the last update?

After checking, it looks like this issue is with all 3 mailboxes that were set to “Disallow login (incoming mails still accepted)” status.
I was able to activate any of them and login to check before.

diko

astech
Was that mailbox enabled in the past?
If not, sounds like this issue.

ETNyx

First check your logs, you should see some error somewhere,…

DocFraggle

diko Was that mailbox enabled in the past?

Reading through the issue, this sounds like a new bug, so it doesn’t affect only mailboxes created as inactive. I guess this is the issue here @astech, and you have to wait for a fix

astech

diko
-Mailboxes created as “Active”, then later set to “Disallow login” they were never set to inactive.
-I was able to activate any of them and login to check before.
-I can login using Thunderbird.
Same problem with 4 mailboxes that were set to “Disallow login (incoming mails still accepted)” status.