Ticket-System within MailCow

omexlu

Hello,

I would find it great if within MailCow a kind of “ticket system” would be built in.

Similar to “Zammad” for example.

I imagine here that for example there is an interface where you can then set the mailbox where all the emails are loaded in and where you then have a current ticket system with standard responses, etc..

Wouldn’t that be a good idea? 🙂

MAGIC

Hello,

Yes it would be a nice idea, but tbh would kill the idea of mailcow of being a simple mailserver with a webmailer, clamd, Rspamd
There were also an idea to add a mailinglist feature but this was denied as far as I know with the same reasons.
What you can do is to provide docs to integrate Zammad with a mailcow in the docs

omexlu

Better is that mailcow makes its own way than integrating zammad into it 😀

Maybe as a supplement feature. It would not be so bloated like zammad but a little nice feature.

Because why integrate zammad into mailcow, this makes no sense in my eyes because than I can run zammad in a separate container 🙂

omexlu

Hallo,

Oder kennt ihr eine einfach zu installierende Alternative zu osticket o.ä.?

OsTicket ist nämlich richtiger Mist 😅