User and Admin Login not working after upgrade to 2025-3

NiclasPe

Hello guys, i upgraded our Mailserver today with 2025-03 and now i cant login anymore.
At first my TOTP is not accepted anymore, so i disabled it via console. After that i can login without any Error Message, but the site only reloads and i need to login again. There is no way to get to SoGo or the Admin Interface. There is also no log to the login.

DocFraggle

Did you read https://mailcow.email/posts/2025/release-2025-03/ ?

NiclasPe

DocFraggle
Yes i read the release notes and use /admin. There are no infos about additional steps except using the update script.
So the Login Page just reloads at login.
Interesting fact: IMAP and SMTP works

pkernstock

Maybe browser cache? Does Incognito window work?

NiclasPe

pkernstock I also thought about that and tried it via kasm and inkognito, but same problem.
Then i thought about my reverse proxy and skipped it, but also no luck.

Ckruijntjens

hmmm,

login works but only from the mailcow login page. sogo is not directly available. (after login it redirects you to sogo)
However now my activesync is broken?

esackbauer

Why does nobody read the release notes??

Ckruijntjens

esackbauer

i did. I have my mailcow behind a reverse proxy. active sync is not working anymore.

Ckruijntjens

NiclasPe yup same for me everything is working except the activesync part.

I think i am reverting the update and will wait till this is fixed

esackbauer

Ckruijntjens Do you see any attempts regarding ActiveSync in the SOGO logs?
Also the reverse proxy should have something in the logs if it tries unsuccessfully to forward to SOGo.

Ckruijntjens

esackbauer

When i test the internal url (activesync) i get error access denied. so this is without the reverse proxy

esackbauer

Ckruijntjens
I asked for the SOGO logs…

NiclasPe

Strange Error….
I reinstalled Mailcow from scratch and restored my data using the included restore feature. Now it works.

luckycreationsindia

I just did admin password reset and it’s working now

Corinari

If just encounted that errror, that the admin login /admin works, but a user login at / does not work, in the php-fpm-mailcow-1 there is the message that the password for the user is wrong. But even after resetting the password for a new one, the error still persists.
Nginx logs shows a redirect to the passwordpolicy, so it may related?
GET /api/v1/get/passwordpolicy/html HTTP/2.0" 200 20 "https://mail

FliFlaFloh

Hi @all.

I have kind of the same problem: Admin login not working.

./helper-scripts/mailcow-reset-admin.sh was working ans set new login data - but with this data it wa snot possible to login ether.

Has anyone a idea? I would not like to reinstall everything.

Greeings
Florian

DocFraggle

Are you logging in via

https://your.mail.server/admin

FliFlaFloh

omg yes this was the problem. I swear, I could login-in into the admin dashboard with my admin login without the /admin/ directory some months before… Oh lord thanks!

DocFraggle

FliFlaFloh That’s because you didn’t read the release notes despite of acknowledging that you did during the update…

It’s even displayed as a note at the top of this forum

FliFlaFloh

DocFraggle Exactly. Updates woking on autopilot. Thanks for the hint. Next time I will check these. greetings