We make good use of shared email folders as well as personal ones. I like to use SoGo in which shared folders appear in the folder list as “Other Users” for me. There are two annoyances we see:
“Other Users” appears between “Sen…” and “Sho…” - so I assume “Other Users” is being sorted as though it were called “Shared…” You can see this in the picture below. This can confuse a user! Is this mis-ordering something that can be fixed in Mailcow (in Dovecot perhaps)? …or do I need to report it to Inverse as a SoGo issue?
My mailbox started life in 1993 and has many folders; it would be good if the virtual-folder containing the shared folders came at or close to the top. Could it be made in to a “Special” folder that appears at the top with “Inbox”, “Sent”, etc.? If not, perhaps a simple way would be to have it indexed properly and change the name to “Additional Users” so it is very close to the top of the list; is this practical?