Using a public forwarder is the worst solution. In fact it is not a solution at all.
Nobody should do that.
About support: As Patrik said you are using a community driven support channel. You either use this channel or the commercial channel. 🙂
We do obviously not provide the same support in the community channel. If you need to be taken by hand and get more detailed help (which is TIME consuming), you are using the wrong channel. We cannot provide that level of support for free, obviously.
We also can’t provide that level of support and then kindly ask afterwards if you perhaaaaps like to pay for that time. 🙂 Just like I cannot give my car into the shop, they repair it for free and ask me if I’m okay with paying for it. What I can do for free is ask them for ideas how to fix the problem with the car myself.
Sorry if you felt unwelcome. But I cannot ask the same questions for information again and again and put even more time into it. My time for the community is very limited (sadly!).