Credentials failing for mailbox accounts

MarcT

New user here, just getting setup. Finally have the system running the way I want, but I’m having an issue with logins not working.
I cannot login with any of the mailbox users I have created on any method. SSGo, IMAP, Internal, External, FQDN or IP.

[61]: SOGoRootPage Login from '166.x.21.66' for user 'user1' might not have worked - password policy: 65535 grace: -1 expire: -1 bound: 0

imap-login: Disconnected: Connection closed (auth failed, 1 attempts in 2 secs): user=<user1>, method=PLAIN, rip=192.168.1.134, lip=172.22.1.250, TLS: Connection closed, TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits)
I reset the password again using a notepad to copy and paste into both password fields and login fields, still saying auth failed..

esackbauer

https://community.mailcow.email/d/2059-cannot-log-into-sogo-wrong-username-or-password

MarcT

Not the issue.

Turns out it was because I setup the machine with an interim name other than the real mail server it was going to replace.. I had to reinstall the entire system since it was setup as mailcow.local as a host name, but the mailcow install had the real FQDN of the server it was going to replace..

Or at least that appears to be what fixed it.