The text of the letter is cut off

leksand

Already three users have the text of the letter cut off. in

They are sent via the web (SOGo), the text is copied from an old letter (a long correspondence with the history of the project) that was imported from the old server.

When sending, they see the entire text. Recipients see the cropped ones, and the letter also appears cropped in the sent folder. Sometimes it leaves only 3 lines

leksand

Please help me where to start looking for the cause.

It is sent without errors, and then the text is cut off in the sent ones and the recipients are also cut off

MAGIC

How long is the mail? Sounds like a SOGo issue, so you may ask SOGo devs directly

leksand

MAGIC

Based on the results of an in-depth study, I found out that everything is fine in mail clients. The problem was precisely in the web client - SOGo.

It seems a similar problem is mentioned in mailcow/mailcow-dockerized5169 . But the whole text of the letter is not displayed there, and in my case, part of the text is cut off.

Updated from 2023-04a to 2023-04b - all the same.

For convenience, I considered the same letter: in the sent folder I see a cropped one in SOGo (the first 5 lines of text), the same letter is displayed in full in the mail client.

Should I upload screenshots and a letter in eml format here?

I will try to create an application in bugs.sogo.nu . Can I collect additional data and logs from mailcow for future diagnostics?

leksand

I wrote in their bug tracker.
https://bugs.sogo.nu/view.php?id=5772

it hangs in the open, but there is a problem with the fact that emails migrated from a public mail server that became paid on mailcow, plus emails made in outlook are hung with a huge number of tags.

probably you can say that this is a problem of specific emails, but if sogo support responds to something, I will add it.

well, let it hang - suddenly someone will have something like this, so that they do not waste time on unnecessary searches.

nop1984

Having similar issue: the first letter of first sentence if cutted off.
Version 2023-08

leksand

nop1984

I have a problem with emails imported during mailbox migration. If you open an email with a text editor, there were a lot of tags

nop1984

leksand
In my case no import. Just simple sending new letter from sogo to Gmail and it arrives with first letter of sentence missing.