Hello, I have an user account with multiple aliases for him. I see that Mailcow automatically added those aliases as addresses that user is allowed to send from. I also know that on my other servers SOGo automatically took those aliases and enabled them to be selected as a "from" field in the new message writin section, as it looks like here: [upl-image-preview url=https://community.mailcow.email/assets/files/2020-07-03/1593774062-556067-image.png] **Interestingly, for another domain on the same server.** Even that the alias was made the same way and there is no special configuration done for the client, it does not appear there. I even created new alias "aliastest" to be sure that the first one was made properly. **But when I create another account on the same domain, it works just fine there.** Any idea, what can be wrong with that account? User also reported some problems with changing his password, but I was unable to replicate that.

Aliases not shown as identites in SOGo

simonc

Hello,

I have an user account with multiple aliases for him. I see that Mailcow automatically added those aliases as addresses that user is allowed to send from.

I also know that on my other servers SOGo automatically took those aliases and enabled them to be selected as a “from” field in the new message writin section, as it looks like here:

Interestingly, for another domain on the same server. Even that the alias was made the same way and there is no special configuration done for the client, it does not appear there.

I even created new alias “aliastest” to be sure that the first one was made properly. But when I create another account on the same domain, it works just fine there. Any idea, what can be wrong with that account?

User also reported some problems with changing his password, but I was unable to replicate that.

simonc

UPDATE: I created those identites manually in heer IMAP account settings (SOGo) to “hotfix” the issue, but it still does not work for that account automatically with new aliases.